Terms and Conditions

The following conditions apply to bookings made online. You should therefore read them carefully.

All offers are subject to availability. Full payment is required at the time of booking. A £3 (for credit card) or £1.50 (for debit card) handling fee will be charged at time of booking. Once your booking is confirmed you will be sent an email confirmation.
Please check this carefully on receipt. Any errors can be modified by calling hotelshopUK Ltd on 01905 792820.

Price Guarantee
The prices shown on this website are valid when taken by 2 adults sharing a standard twin/double room on the board basis stated.
Where a price shown is clearly incorrect hotelshopUK reserve the right to charge the correct rate.

Amendments / Cancellations
All bookings are pre-paid and non-refundable.
If you wish to alter your booking we will endeavour to accommodate your requirements, subject to availability and payment of an amendment fee. The fee is £15 per booking each time a change is made.
To make any changes please contact hotelshopUK direct. Amendments made directly with the hotel will not be effective.

All bookings for Principal Hayley Hotels or Venues are non-refundable and non-transferable.

You can contact hotelshopUK Ltd on 01905 792820. Opening Hours: Monday-Wednesday: 8am-8pm,Thursday-Friday: 8am-6pm, Saturday-Sunday: 10am-4pm.

Special Requests
Special Requirements e.g. ground floor room etc., can be requested but are not guaranteed.

Hotel facilities
The availability of the facilities listed is under the direct control of the hotel and as such hotelshopUK cannot be held responsible if those facilities are not made available.

Please note: you may be asked for a credit card imprint or cash deposit on arrival at your hotel to cover any additional expenses incurred during your stay.

Hotel Ratings
hotelshopUK ratings shown are given as a guide only. They symbolise the level of service and range of facilities that you can expect. Because of the different hotel grading systems in the UK, hotelshopUK have identified the rating that best suits the property.

Liability
hotelshopUK shall not be liable for any injury, loss or damage sustained or incurred by you resulting from any act or omission of the hotel.

Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of hotelshopUK Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Changes to the service and these terms and conditions
hotelshop UK Ltd reserves the right to change the website, its content or these terms and conditions at any time. You will be bound by any changes to the terms and conditions from the first time you use the website following the changes. If hotelshopUK Ltd is required to make any changes to terms and conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Availability of the website
hotelshopUK Ltd accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Force Majeure
Hotelshop UK Ltd cannot accept liability or pay any compensation for any changes, cancellations, effect on your booking, loss or damage suffered by you or for any failure by a supplier or hotelshop UK Ltd where the performance or prompt performance of our respective obligations to you is prevented or affected as a result of force majeure.  In these booking conditions, "Force Majeure" means, in relation to us or the supplier of the service(s), any circumstances beyond the reasonable control of that party including, without limitation, any strike or other form of industrial action termination, civil disturbance, war, risk, fire, explosion, storms, flood, earthquake, epidemic or other natural physical disaster; [shortage of components or raw materials, lack of power supplies or lack of available facilities.]

Previous terms and conditions
In the event of any conflict between these terms and conditions and any prior versions thereof, the provisions of these terms and conditions shall prevail unless it is expressly stated otherwise.

Law and Jurisdiction
These terms and conditions and the relationship between you and hotelshop UK Ltd shall be governed by and construed in accordance with the Law of England and Wales and hotelshop UK Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Summer Family Breaks, as seen on Travelzoo, Specific Terms & Conditions
This special promotional rate is subject to availability and cannot be used in conjunction with any other offer, programme or promotion. Prices based on 2 adults and up to 2 children (12 years & under) sharing a room for a minimum 2 night stay, subject to availability of suitable rooms. Children in their own room will be charged an additional £30 per room per night if booked in advance and £15 per room per night if booked on arrival at the hotel, subject to availability. Pre-paid at time of booking. Non-refundable. Subject to availability. Availability is limited and there may be a restricted allocation of rooms available. Not valid on existing reservations. Single supplements may apply. £3 handling fee for credit card transactions online or by phone, debits are free for online bookings, £1.50 for phone bookings. Three course dinner is taken from table d'hote menu and children’s menu. All services during the stay will be offered on production of an inclusive key card. Early check in and late check out is subject to availability, please ring the hotel the day before your stay to confirm availability. This inclusive package is for your consumption only. Should you wish to entertain friends and other guests who are not on a fully inclusive package, relevant charges will apply and be added to the bill. All food and drink will be solely for consumption in the hotel's restaurant. Guests are welcome to order a'la carte meals but these will be charged at the normal rate. Children ordering from the a'la carte menu will receive a 30% discount from the items ordered. Children's meals will be taken from the Children's Menu. Children are welcome to order from the adult table d'hote menu at a supplement of £7 per child per night. One course lunch or a packed lunch will be included each day. Unlimited soft drinks for children will be from a selection of draught soft drinks and must be consumed with dinner at the table. Half a bottle of house wine per adult per night will be included at dinner and must be consumed at the table. Alcoholic beverages will be supplied in accordance with current licensing laws. Under responsible drinking laws, hotel management reserves the right to refuse to sell alcohol. Free use of onsite Leisure Facilities only available at certain hotels. Please check with your hotel choice if it has leisure facilities when booking and also what their designated children's hours of use are.

Copyright
This copyright notice applies to all pages, images, text and programmes throughout this site, which are copyright protected under national laws and international treaties worldwide.

Information contained within the site must not be reproduced or distributed, in part or whole, without prior written consent. All rights reserved.