Hatfield / St Albans - Mercure Hatfield Oak Hotel

We took advantage of the all inclusive offering at the Hatfield Oak and were very impressed with the deal that included a room for 2 nights DBB and lunch if required plus a free bar on selected lines (beers , wines & soft drinks ) from 7.00 - 11.00 pm. This amounted to outsrtanding value and the menu was varied so no problem finding something we liked. All in all a very enjoyable mini break.

As recommended, we requested an upgrade upon arrival and we were given a huge room. The room was clean and bright, the bathroom also and we just had so much space. The food was fantastic, and because we had missed lunch on this all inclusive deal, on the Friday that we arrived, they offered us lunch on the Sunday after check out. That isn't something you get very often! However, we were so full from the breakfast, we could not have possibly managed lunch! We were puzzled as to why there was only one bath towel, there being two of us, and when we queried it with reception, within 10 minutes, there was a knock at the door and another two were delivered! After breakfast, I requested a little more milk for me to take to the room so we could have another hot drink while packing, I was told to go to the room, it would be brought to us, and lo and behold, again within about 10 minutes, there was a knock at the door and a jug of fresh milk was delivered. The food was absolutely fantastic. We only had breakfasts and dinners because we could not manage the lunch and everything was such a good quality. The staff were very friendly, we spoke about our day out on the Saturday as if we'd known each other for years. All in all, not a single complaint.

Our break [3 couples] at Mecure Hatfield Oak was wonderful and very relaxing for us all. Staff were really pleasant and helpful and looked after me in particular so well as I am on a Wheat/Gluten Free diet. We would all recommend this Hotel to everyone,we have stayed at Swindon Marston Mecure twice and enjoyed it very much but we feel although St Albans is further afield from our home it was well worth it as we could bus into St Albans and walk to the Galeria nearby,leaving the cars in the car park.

Accommodation was brilliant no complaints at all very enjoyable break

For the money we paid the food, accommodation and service was excellent. Very good value for money

need more variety in all inclusive drinks, maybe single measures or cider aswell.excellent room, hotel. Needed a gym to complete full package. More choice on menu required aswell.

Ideal base for visiting St. Albans (6 miles) or London, or even family / friends at University of Hertford (which is next door). The hotel has no lift and rooms on the first floor, at the back of the hotel (away from the road traffic noise) are a fair step from reception, lounge and dining room.

we had a fantastic break away the staff were very good and polite,and helpfull. the hotel was very clean and the food was exseptional we will be going back if this deal comes up again thankyou. ps it was my parters birthday and there was a birthday card for her in our room, nice touch

food excellent

This hotel is a real little gem, the staff and fantastic all with a big smile on there face food was lovely room clean and tidy, lovely place to spend a couple of days relaxing in

This was our second time at this hotel and would go back again.

The best value for money break we have ever taken and everyone at the hotel was very friendly and most helpful. The food was very good, freshly cooked and plentiful. Proximity to London excellent should you wish to visit/see a show and St Albans on the doorstep to visit the wonderful cathedral (a must). Would highly recommend and would like to visit again in the future, well done Hotelshop for a superb offer.

The all-inclusive deal is Great value for money. I have already passed your details to a family member.

The hotel Hatfield Oak was fantastic , very clean food was amazing and staff very freindly, would definetly go back and recommend.

the food was very good and overall the package was good for the money the room could have been cleaner and the serving bowls at breakfast were very chipped but staff were good

very good stay, enjoyed the all inclusive deal at this very comfortable hotel. all the staff were brilliant, recomended for the future

The deal was excellent value for money. All the staff were friendly and efficient. We had a most enjoyable two days.

Very Good Value

had a lovely stay hotel was nice food was beautiful, staff were very friendly and very helpful

Staff at the hotel were very pleasant and helpful at all times. Our stay at the Mercure Hatfield Oak was excellent value for money. Easy access to public transport to railway station to get into London. Hoping to stay there again in February 2012 if the same deal is available

The staff were all very friendly helpful and welcoming. The waiting staff in the restaurant were very good. We would have liked a fridge in the room and were disappointed that the bar closed before 11 on Saturday night.

Very nice, spacious, clean rooms, excellent food, staff amazing so very helpful,

Breakfast service needs improving.

Not enough to do around the hotel

The hotel made us very welcome and didn't begrudge anything. We were staying on an all-inclusive deal and they fully satisfied all the terms of this; the room was upgraded to a superior room which was large, nicely furnished and very quiet. The staff - receptionists, waiters and waitresses, bar staff and room attendants- were friendly, attentive and all round very professional.

The service and staff at the hotel were really friendly and helpful. They couldn't do enough to ensure we had a great weekend. We would certainly return to this hotel in the same way that we have re-visited the sister hotel in Wolverhampton.

Would like the menu updated as it has been the same for the past year and even though the food is good it would be nice to have different choices throughout the year

The food served at this hotel was excellent. The staff were excellent, and Alison in particular deserves a special mention. Nothing was too much trouble.

You've ticked all the boxes for me! I couldn't fault the staff. From the moment I checked in when I had to change rooms - I had asked for 1 disabled twin, and a room nearby for me as I am Mums' carer, not one on a different floor! - to the time we left. ALL staff were fantastic!!! They opened the fire exit door so I didin't have so far to take mum in her wheelchair, they laid a breakfast table in the conservatory so it was brighter and more comforatble for mum etc, etc! Even gave us a lovely packed lunch when we said we were not going to be there for lunch. FAB!!

Would be good if upgrades were automatic....we forgot to ask until settled in room, so didn't bother, wish was a shame!

Food was excellent staff were very helpful.

excellant service all round. Was particularly impressed by the staff who showed willingness all the time. Unlike a lot of the young ones in employment nowadays, they made you feel welcome and not a nuisance at all nothing was a bother to them. will definitely recommend, in fact we will be back.

The hotel was good value for money. Our room was upgraded and was huge. We had lunch three times in the hotel and it was excellent. I was stung by a wasp whilst having dinner on the second night of our stay and the staff were wonderful and kept checking that I was ok. We stayed for 4 nights and on the third day we returned to our room to find our bed had not been made. We reported to reception and the duty manager sorted things out for us.

Sunday morning breakfast was a bit chaotic due to number of guests. There wasn't a waiting list which didn't help but the staff did admit that they hadn't coped too well which was big of them. We did comment to them about the situation and made the suggestion of a waiting list.

All inclusive deal is very good value, food very good, house wine - just drinkable. Small dining and breakfast buffet area - they cannot easily handle a breakfast rush, food disappears quickly and takes a while for them to cope. Staff friendly and helpful

Our room was not cleaned on the second night of our stay! Some two staff members during our stay were not very helpful and you could see they just didnt want to work on that specific day! Otherwise most of the staff were very helpful and friendly.

Only one negative - we are both smokers and had to sit on picnic tables, right along the main road. Would have been nice to have a relaxing seat somewhere. This hotel is really a drop-in/rep hotel - there really is nothing to do, so 2 nights was certainly long enough - saying that, being all inclusive for the price it was a bargainx

Hotel Mecure in Hatfield was a lovely hotel with excellent food from restaurant for evening meal and breakfast. Hotel was well situated and easy to get too. Rooms basic and shower a bit leaky and only 1 large towel per room but overall a very pleaseant stay.

The extremely friendly and helpful staff made us very welcome. Hotel rooms and public areas very clean. Excellent food, very well presented. Would recommend this hotel.

The hotel was fine for what we needed, using it as a base for days out in the locatilty. Basic accommodation, clean and tidy and good value for money.

Hotel was comfy, clean and the food was good. Service wasn't always the greatest, some staff could do with additional training, especially on how to make a cappuccino, so its not just warm milk with a touch of coffee!! Also they could do with better communication so that the housekeepers know who is leaving on which days so they don't start bugging you at 9am to clean your room when you don't have to check out till 12, its rather annoying!!

All the hotel staff were friendly and helpful. We had a lovely stay and would definitely recommend this hotel to friends and family. Excellent value for money!!

Would probably not visit this area again so no need to stay at this hotel. Very much geared towards business visitors - quite impersonal and not overly friendly. Room servicing took place too late in the day - 2pm. We purposefully left the hotel in the morning to allow servicing to take place but nothing had been done when we returned. All inclusive basis was good as no need to carry any money within hotel. Would take advantage of all inclusive offers again.

Food was brilliant as was the friendly service

I found this to be a very good value for money deal. The hotel was nice and cosy. I would definately book and stay through hotelshopUK

Personally the staff were excellent as was the food and service, however the beds were far too soft and nylon quilts far too hot!!, location wasnt great and I wouldnt reccomend Hatfield for a romantic weekend.

The staff were first class and worked very hard to please. The hotel was kept very clean and the cleaning and waiting staff very polite

Was very impressed with value of this break. The food and the service was very good and nothing was too much trouble. We were also upgraded to a suite, which was very spacious. The only problem we had, tho it cannot be blamed on the Mercure Hatfield, was that their postcode was not recognized on our sat nav. Fortunately their confirmation email gave directions.

Excellent value for money. We were upgraded to a superior room at no extra cost which was extremely comfortable. All the staff were very helpful & pleasant. The food was very good & substantial. We are looking at other hotels offering this type of break & hope to go on another one soon. Would reccomend them.

Have stayed here before and now my friends have enjoyed it too. My concern was that on departure we were informed we hadn't paid. This was immediatly rectified due to me having ref details on my smartphone. However, we were not discounted the £20 sunday night discount deal which we had no way of rectifying. I therefore hope this is taken into consideration for customers booking online.

Winston (Beverage & Drinks Manager) and his team were absolutely charming - all did their utmost to make this an enjoyable occasion, nothing too much trouble. We have stayed in luxury hotels around the world and although the hotel was far from luxurious, the staff went out of their way to be helpful.

would of liked to see more choices of food menu as same both days including soup of the day

We were disappointed that the bathroom door was a bit stiff and that the light came on when it was open - not good when you are sharing with a mother who needed to use the bathroom several times each night! The lid on the kettle had a broken hinge, and we would have liked more milk portions left as we don't like very strong tea. The staff were helpful and friendly. Was woken at 7am on our first morning by the nosie of someone watching their television which was a little early after our previous days travelling. We were also told to come down to breakfast at 9 to avoid the rush but found that the food was only barely warm, that said was pleased with the quantity and choice.

Sensor on bathroom light is not a good idea. It turns on fan and light and you have to wait upto 15 minuites for it to turn off. Annoying in the middle of the night

Staff very helpful nothing too much trouble

My husband and I booked this as a very last minute one night DBB break and for the price it was good value. Room was fine -quiet with a very comfortable large (two singles together) bed - although the building is a bit of a rabbit warren. I ordered a newspaper for Sunday morning and the (new) receptionist found this a strange request which needed a more senior member of staff to approve which took me slightly by surprise. I had hoped the newspaper might be outside my door in the morning but there was nothing there - however, to my surprise it was presented to me on checkout - so perhaps this was a straight forward misunderstanding. Table d'hote menu better than we've experienced in other hotels - fish pie had plenty of fish in it (which isn't always the case!).

The hotel suited the purpose of my visit perfectly. The all inclusive deal was exceptional value. We even received a room upgrade and had a double bed so huge that I could lay side ways on it, and I'm 6ft 3ins! The staff were really friendly and polite. The manageress even spotted that my pint glass was empty and offered to get me a refill which was great as it was free anyway! My only complaint was that there should have been a warning in the room about the hot water, it was absolutely scalding and dangerous.

The staff were very helpful & accommodating. Food was good and well presented. All inclusive package was excellent value for money.

We found this hotel more than adequate for a short break. Clean room, comfortable beds, friendly staff and good food in the restaurant.

Marcure Hatfield so convevient for the Mosquito Museum just off the M25 nr South Mimms.

what a lovely stay hotel staff were excellent the roomwas very comfortable and we would certainly stay again.

Package offer was very good value - Food was excellent as were all the staff

Service was great, very friendly staff and prompt service. Food could be improved on for dinner service, along with the quality of wine and beer but was satisfactory and good value for money in the all inclusive deal. Very generous lunches.

Hotel was on a very busy road so nowhere to walk without the car..........however the stay was excelent, as were the staff, menu, & value for money "Thank You" X

A lovely weekend break at Mercure Oak Hatfield. Would definately do the all inclusive offer again. Absolute bargain! Food was so delicious I told the waiter 9 times over the weekend!! Bedroom and bed was massive. The biggest hotel room I have ever stayed in. Gave us a room upgrade for free. Staff extremely friendly. Hotel was immaculately clean.

Enjoyed our stay Food was excellent,hotel staff were very helpful will certainly go again.

WARM BEDROOMS GOOD FOOD HOTEL MANAGER VERY HELPFUL

We had excellent service from all the staff who could not have done more to cater for our needs. The food was of great quality and we would like to go back to this hotel.

Excellent value for money. We were on the all inclusive package, great food, service and a really nice place to stay.

Excellent value, friendly staff, good meals, very comfortable room and easy to get to.

also the staff were very frendly and the food was 5 star

wi fi needs attention. question the need for a daily code.

Fantastic value, excellent service throughout the weekend break.

The staff were exceptional, there was some confusion on the all inclusive package which was resolved, but that did not spoil what was a really excellent weekend.

Everyone was nice and helpful especially Alison who always seems to make time for everyone with a smile on her face, she put a personal touch to her work, made us feel right at home.

we really had a nice time and it was great value for money

The restaurant area is too small. The breakfast buffet area was cramped and the tables too close together. Certain items on the breakfast menu were unavailable. Sineage in the alleyways was insufficient. We were in room 232 and the directions to Reception were poor at the first two intersections. Allison one of the waitresses/bar attendants was exceptional in her customer service attitude going out of her way to point out places of interest to visit locally and getting printed info and even drawing her own extension map to indicate particular places of interest to us after talking to us after arrival.

Very friendly & helpful staff made us welcome. Absolutely excellent food with fantastic service. Great value for inclusive deal. Would not hesitate to stay again, for longer if possible.

Mercure Oak Hotel, Hatfield certainly ticked all the boxes. Very restful, relxing, very high standard of food and service. Staff very pleasant indeed and this is certainly the type of bargain that we would like to continue using your services for.