Price Promise

Book with confidence

You can always feel confident when you book with hotelshopUK whether it's online or through our call centre. If you find the same hotel cheaper elsewhere, once you've made your booking with hotelshopUK, we will refund you the difference.


The Detail:
All claims must be made with 24 hours of confirming your booking and is only available on new hotel only bookings. You must ensure that you send proof of price/s, i.e. send a screen shot of the hotel page where the price is shown ensuring that the price quoted is the same hotel, room and board type with the same date and duration including the same payment terms, i.e. pre-paid or flexible payment options. You must be purchasing the hotel over the internet in GBP.

• The person who made the booking (lead name) must make the claim.
• As above, we must be able to confirm that all details of the competitor booking are the same as your hotelshopUK booking.
• The price must be able to be booked online, available immediately and not on a request basis.
• The price promise cannot be part of a discounted price, i.e. via a voucher or loyalty scheme.
• The price must be available in GBP.
• Our Price Promise applies to individual bookings and does not apply to group bookings.
• It must be an exact match to claim.