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Need expert support for reservations, groups or meeting enquiries?

With a proven and successful background of working with hotels and attractions to provide both short and long term support in their customer journey – we are pretty sure there isn’t a problem we haven’t yet tackled.

We know how important it is to your customers experience a high quality service from the outset so whether it is helping improve the speed your calls are answered, or driving conversion and average booking value our team are on hand to help. Depending on your area of support we have specialist teams to support with the following:

  • Individual Reservations
  • Reservations Admin
  • Groups & Tour requests
  • Conference & Meeting enquiries

Whether you’re an attraction, independent hotel, or small-medium sized hotel group we can tailor our team and solution to fit.

Some of the reasons to outsource:
  • Reduce costs
  • Reduce HR and central support
  • Allow your front of house staff to focus on the customer
  • Remove stress of recruitment, training, holiday cover
  • Work with dedicated KPI’s for measurement and service improvement
  • Sophisticated Cloud based telephony and MI to aid decision making
Explore the CustomerHubUK website for more information and to see if we can help you.
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Don’t take our word for it – let our clients do the talking:

We have worked with HSUK CRO for approximately 4 years. I have always found the Management and Team members to be a vital part of our infrastructure. The Culture of our organisation is embedded into the everyday running of the CRO. HSUK Management work closely with our company strategy and together we implement change and efficiencies where needed evolving and growing the overall function of Reservations within our Business. The knowledge base of the industry underpins the effective running of the team. Great Team and great passionate people to work with!

LGH - Head of Reservations

It has been great working with you all. You guys would be first choice if I ever needed anyone in my new company. Wishing you all the best and success you deserve.

Commercial Director

A huge thank you to all the team at CRO – you guys have been our rock since day one.

City Cruises – Commercial Director